Returns and Warranty Policy

Return Policy

At DM Forklift Parts, we accept returns within 30 days of the receipt date for all in-stock parts, subject to the following conditions:

Return Conditions

  • The part must be from our in-stock inventory (special orders and custom-ordered parts are non-returnable).
  • The part must be in its original, uninstalled, and unmodified condition.
  • The part must be in its original packaging with all included accessories.
  • Proof of purchase (order number or invoice) is required.
  • Electrical parts, gaskets, and wear parts are non-returnable once unsealed.

Return Procedure

  1. Contact us by email at dm.mecanique@outlook.com to obtain a Return Merchandise Authorization (RMA) number before shipping the part.
  2. Carefully package the part in its original packaging.
  3. Clearly write the RMA number on the outside of the package.
  4. Return shipping costs are the responsibility of the customer, unless the return is due to our error.

Refunds

Once the return is received and inspected, we will notify you by email. If approved, the refund will be processed within 5 to 10 business days to your original payment method.

Warranty Policy

All parts sold by DM Forklift Parts are covered by a warranty against manufacturing defects:

Warranty Duration

  • New Parts: 3 months from the date of purchase.
  • Reconditioned Parts: 90 days from the date of purchase.
  • Used Parts: Sold as-is, without warranty.

What the Warranty Covers

  • Manufacturing or material defects.
  • Parts defective upon delivery (DOA – Dead on Arrival).

What the Warranty Does Not Cover

  • Damage caused by improper installation.
  • Normal wear and tear.
  • Damage caused by accident, misuse, or negligence.
  • Modifications made by unauthorized third parties.

Warranty Part Inspection

DM Mécanique Atelier Mobile Inc. reserves the right to inspect any part returned under a warranty claim. The inspection will be conducted to determine if the defect is covered by the warranty. No refund or replacement will be issued before the completion of this inspection.

Warranty Claim

To submit a claim, contact us at dm.mecanique@outlook.com with your order number, a description of the problem, and photos of the defective part. We will offer a replacement or refund as appropriate.

Contact Us

  • Email: dm.mecanique@outlook.com
  • Website: dmforkliftparts.ca

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